Technical Administrator - Burgess Hill

Our client is looking for a Technical Administrator to join their IFA firm based in Burgess Hill. The role will suit an experienced Technical Administrator who enjoys working autonomously in a driven and high-performing team. 

Accountabilities

The role comprises, but is not restricted to:

Client servicing and meeting preparation 

•      Prepare for and attend client meetings where requested, taking detailed written notes and following up on any administrative or technical points after the meeting

•      Use appropriate systems and processes to submit new business to providers

•      Obtain information from clients to facilitate Annual Suitability Reviews

·       Obtain literature, illustrations and forms from providers and pre-complete basic client details

•      Prepare application forms and other documents for client signing or approval

•      Liaise with product providers to ensure all applications are received and completed. Attend to outstanding requirements, keeping other members of the team informed as necessary

•      Complete and assist with trades and portfolio rebalancing, as required

•       Close plans correctly on Intelligent Office in a timely manner and ensure income expectations are settled, if relevant

•       Deal with complex and technical client queries as directed by the Adviser

•       Prepare Voyant cashflow models in advance of client meetings if required by the Adviser

·       Assist the Adviser in producing comprehensive and clear suitability letters

·       Be willing and able to work to pressing deadlines, sometimes involving a level of time commitment beyond standard working hours.

Correspondence and client files

•      Ensure all client information is accurately maintained on internal systems (Salesforce), including all written and electronic communication with clients and providers, and meeting notes

•      Ensure client agreements, including fee schedules, are in place and are signed, documented and saved to the DMS

•      Ensure electronic client files are organised and updated, and easily accessible

•      Schedule and manage follow up tasks relating to client meetings and business submissions using Salesforce to monitor and accurately record tasks.

Compliance with FCA and company procedures

•      Ensure the team remain compliant with FCA and internal compliance procedures, ensuring all client files and information remain compliant and confidential

•      Notify the Adviser of any suspicion of a complaint and follow appropriate procedures within the complaints handling process

•      Follow Anti-Money Laundering Procedures and comply with the requirements of GDPR

•      Follow risk profiling procedures, record risk profile score in iO and save risk profile to the DMS

•      Record and file all relevant correspondence.

General administration

·       Organise and diarise meetings on behalf of the Adviser and team, to an annual schedule

•      Provide agendas and information requests prior to client meetings, if required

•      Assist with the production of management information, as required by central teams

•      Assist with general administration as required e.g. ad-hoc scanning and filing

•      Handle client queries in a professional and timely manner.

Experience and Qualifications

The successful candidate will:

•      Have 5+ years’ experience within a relevant sector of the financial services industry, in an technical administration role, involving direct contact with high net worth clients 

•      Have comprehensive experience of using Salesforce (or an equivalent system) to perform an administrative role, as well as the required product and process knowledge to carry out the role effectively

•      Have excellent IT skills, being highly proficient in the use of Microsoft Office packages. A good working knowledge of Excel will be an advantage

•      Demonstrate excellent written communication skills and a high-level of attention to detail

•      Have sufficient understanding of the needs of Financial Services teams, and FCA rules and compliances, in order to effectively carry out the role

•      Relevant industry qualifications will be a distinct advantage.

Competencies

We need someone who will:

•      Work to pressing deadlines, being personally resilient and able to handle the pressure of a busy team, a demanding workload and complex client needs 

•      Assist the adviser team and clients in an enthusiastic and proactive manner, using organisation, time management and prioritising skills 

•      Demonstrate focus and motivation in delivering an exceptional level of customer service to clients, third parties and colleagues

•      Demonstrate sound professional judgement, the ability to work well under own initiative, and a common-sense, innovative and solution-focused approach to problem solving

•      Be punctual, presentable and professional at all times.

If you are interested in this position then please forward your CV to josie@artemisrecruitment.co.uk 

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