We are seeking a highly organised and client-focused Administrator to join a growing financial planning business, providing essential support to Financial Advisers and the Paraplanning team.
The successful candidate will play a key role in ensuring the smooth delivery of financial planning services, acting as a central point of contact for clients, providers and advisers.
You will be responsible for managing the administration of new and existing business, maintaining accurate client records and ensuring clients receive a professional, efficient and seamless service.
This is an excellent opportunity for someone looking to develop a long-term career within financial services and wealth management.
Key Responsibilities:
Client Support & Relationship Management:
- Act as the first point of contact for client enquiries via telephone, email and in person.
- Deliver a professional, friendly and responsive service at all times.
- Assist clients with documentation, information requests and general administrative queries.
- Arrange client meetings and manage adviser diaries.
- Prepare client meeting packs and supporting documentation.
New Business Processing:
- Submit and track new business applications across pensions, investments, protection, mortgages and estate planning.
- Liaise with providers, platforms and third parties to obtain information and resolve queries.
- Monitor applications through to completion, keeping clients and advisers updated on progress.
- Ensure all business is processed accurately and within agreed timescales.
Financial Planning Administration:
- Process Letters of Authority and provider information requests.
- Obtain valuations and policy information from product providers.
- Maintain accurate client records using the firm's CRM system.
- Assist with annual reviews and ongoing client servicing requirements.
- Generate portfolio valuations and client reports where required.
Compliance & Data Management:
- Maintain accurate records in line with FCA requirements and internal procedures.
- Ensure client records are complete and up to date.
- Adhere to GDPR and data protection requirements.
- Support Consumer Duty and Treating Customers Fairly obligations.
- Escalate any concerns relating to vulnerable clients or potential complaints.
Team Support:
- Provide day-to-day administrative support to Financial Advisers and Paraplanners.
- Assist with business projects, process improvements and operational initiatives.
- Contribute positively to a collaborative team environment.
- Support the continued development and growth of the business.
Skills & Experience:
Essential
- Minimum of 1 year's experience in an administrative or client administration role.
- Minimum of 1 year's experience within financial services.
- Excellent organisational and time management skills.
- Strong attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office, including Word, Excel, Outlook and Teams.
- Professional, friendly and client-focused approach.
- Ability to prioritise workload and meet deadlines.
Desirable
- Experience within financial services, wealth management or financial planning.
- Understanding of pensions, investments, protection and financial planning products.
- Experience using CRM systems such as Intelligent Office, Xplan or Salesforce.
- Working knowledge of FCA regulations and financial services processes.
- Progress towards a relevant professional qualification, such as the CII Financial Services Administrator qualification or
- Diploma in Financial Planning.
Personal Attributes:
The successful candidate will demonstrate:
- A genuine passion for delivering outstanding client service.
- A proactive and positive attitude.
- Excellent attention to detail.
- Strong problem-solving skills.
- Professionalism and discretion when handling confidential information.
- A willingness to learn and develop.
- The ability to work effectively as part of a team.
What's on Offer?
- Competitive salary.
- Discretionary bonus scheme.
- Pension contribution.
- Professional development and exam support.
- Career progression opportunities within financial planning.
- Hybrid working flexibility.
- Supportive and collaborative team environment.
- Opportunity to join an ambitious and growing financial planning business.
What Does Success Look Like?
In this role, you will be expected to:
- Deliver an excellent client experience.
- Maintain high standards of accuracy and compliance.
- Process new and existing business efficiently.
- Proactively support advisers in delivering holistic financial planning.
- Contribute to the continued growth and success of the business.
This opportunity would suit an experienced Financial Services Administrator or a strong Administrator with at least one year's financial services experience, looking to develop their career within a growing and modern financial planning environment. If this sounds like the right opportunity for you and you have the skills and experience we're looking for, we'd love to hear from you. Please get in touch to find out more or submit your application today.
