EMPLOYEE BENEFITS ADMINISTRATOR - SITTINGBOURNE, KENT

Our client is looking for an Employee Benefits Administrator to join their firm in Kent. The ideal candidate will have proven experience in pensions administration, with a strong focus on workplace pension schemes. This includes Auto Enrolment, Salary Sacrifice arrangements, and general pension scheme administration. A working knowledge of wider employee benefits—such as Group Life Assurance, Income Protection, Private Medical Insurance, Dental, and Cash Plan benefits—would be advantageous.

This will be a hybrid working role, with an expected 3 days in the office each week.

Key Responsibilities (including but not limited to):

-   Handling client, provider, and adviser queries via email, letter, and telephone.

Managing new joiner processing, including:

-   Issuing new joiner communications (database-generated and employer-specific emails).
-   Sending benefit invitations and processing benefit additions.
-   Notifying employers of payroll-related changes.

Maintaining and updating the internal company database, including:

-   Processing new joiners and leavers.
-   Updating employee address changes and notifying relevant providers.
-   Managing benefit level amendments.
-   Completing bulk data downloads.
-   Issuing application launch emails and supporting users with login queries.

Processing Letters of Authority (LOAs), including:

-   Explaining the transfer process to clients and issuing LOAs.
-   Sending LOAs to providers and following up until information is received.
-   Keeping clients updated throughout the process.
-   Providing policy summaries and benefit projections once received.
-   Arranging adviser calls in line with service agreements, where appropriate.

Managing pension transfers by:

-   Generating and issuing transfer documentation.
-   Maintaining and updating transfer tracking records.
-   Chasing outstanding paperwork in line with agreed timelines.
-   Issuing completed paperwork to providers and monitoring transfers through to completion.
-   Keeping clients informed throughout the process.

Processing monthly Group Personal Pension contributions, including:

-   Managing new joiners and leavers.
-   Checking contribution amounts for accuracy.
-   Ensuring compliance with Auto Enrolment requirements.
-   Maintaining monthly contribution data within internal systems.
-   Communicating effectively with current and former employees, providers, employers, and advisers.
-   Coordinating employer meeting days, including liaising with advisers and employers, issuing employee invitations, and preparing meeting documentation and diaries.
-   Supporting employer re-enrolment exercises, advising on employee eligibility, and processing re-enrolment with providers once dates are agreed.
-   Liaising with employees and employers to action requested changes to contribution levels or bonus sacrifice arrangements, ensuring all records and audit documentation are completed accurately.
-   Supporting employees through the Auto Enrolment process, including explaining regulatory requirements and statutory contribution levels, and processing opt-outs.
-   Issuing employee communications relating to salary sacrifice, Auto Enrolment contribution changes, higher-rate tax relief claims, and responding to related queries.

If you are interested in applying for this role, then please send your CV to sam@artemisrecruitment.co.uk